Refund Policy

1. General Provisions

This Refund Policy outlines the terms and conditions under which Gredes processes requests for the reimbursement of payments made through our website. By using our services, you acknowledge and agree to the procedures set forth in this document.

2. Eligibility for Refunds

Refunds are granted at the sole discretion of Gredes, subject to the following criteria:

• The request is submitted within 14 days of the original transaction date.
• The service or product has not been fully utilized or accessed, where applicable.
• There is verifiable evidence of a technical failure or service non-performance attributable to Gredes.

3. Refund Request Procedure

To initiate a refund request, the user must contact our support team via email at [email protected]. The request must include:

• Full legal name and account identification.
• Transaction reference number and date.
• A detailed justification for the refund request.
• Supporting documentation or evidence, if applicable.

4. Processing Timelines

Upon receipt of a formal request, Gredes will review the claim within 10 business days. If approved, the refund will be processed using the original payment method. Depending on the financial institution, the crediting of funds may take between 5 to 10 additional business days to appear in your account.

5. Exceptions

The following categories are non-refundable:

• Services already rendered or digital content fully delivered.
• Promotional offers, discounted services, or items purchased during specific sale events.
• Fees incurred due to user error or unauthorized account activity resulting from the user's failure to secure their credentials.

6. Contact Information

For any questions regarding this policy or to submit a refund request, please contact our administrative department at [email protected].